Returns, Refunds & Order Issues

We roast and pack every order with care, and we take customer service seriously. If we make a mistake or something goes wrong with your order, please let us know so we can make it right.

This policy applies to consumer purchases made directly through tagcoffee.com.

Coffee and Other Consumable Products

For food safety, freshness, and quality-control reasons, coffee and other consumable products cannot be returned or exchanged, even if they are unopened or still sealed.

This includes:

• Whole bean and ground coffee
• Coffee pods
• The consumable portion of gift sets and bundles

Please do not mail consumable products back to us. We do not restock or resell returned food products.

This final-sale policy does not prevent us from helping when an order arrives damaged, contains the wrong product, is missing an item, or has a genuine quality problem.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong product, is missing an item, or does not arrive, please contact us at info@tagcoffee.com within 14 days of delivery or the expected delivery date.

Please include:

• Your order number
• A brief description of the problem
• Photos of the product and shipping packaging, when available

After reviewing the issue, we will replace the affected item at no additional cost or refund the amount paid for that item, as appropriate. You will not need to return coffee or another consumable product.

Coffee Quality Concerns

If your coffee appears improperly sealed, damaged, or otherwise not up to our quality standards, please contact us within 14 days of delivery.

Please include your order number, a description of the concern, and a photo when available. Information about your brewing method may also help us identify the problem.

If we determine that there is a product-quality issue, we will provide an appropriate replacement or refund.

Taste Preferences and Ordering Mistakes

Coffee preferences are personal. A fresh, correctly fulfilled coffee shipment is not defective simply because its flavor profile is not the right fit for you.

If a coffee does not hit the mark, contact us within 14 days of delivery. We will gladly help troubleshoot your brewing method or recommend a coffee that may be a better fit. Depending on the circumstances, we may also offer a one-time courtesy replacement or store credit.

Cash refunds are not available solely because a customer:

• Does not prefer a particular roast or flavor profile
• Is unhappy with results caused by a brewing method or equipment
• Ordered the wrong roast, grind, size, quantity, or product format

Non-Food Merchandise

Unused non-food merchandise, such as apparel, drinkware, and accessories, may be returned within 30 days of delivery.

To qualify for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition and packaging
• Complete with its original tags, accessories, and components
• Accompanied by proof of purchase from tagcoffee.com

Contact info@tagcoffee.com for approval before mailing anything back. Returns sent without prior authorization may not be accepted.

For returns based on size, color, preference, or change of mind, the customer is responsible for return shipping. Original shipping and expedited-delivery charges are nonrefundable. We recommend using a trackable shipping service because Tag Coffee cannot be responsible for returns lost in transit.

If merchandise arrives damaged, defective, or incorrect, contact us within 14 days. We will cover the cost of correcting the problem.

Gift cards, personalized products, promotional items, and products marked final sale cannot be returned.

Brewing Equipment

Unused brewing equipment may be returned within 30 days of delivery if it is complete and remains in its original packaging. The merchandise return conditions and shipping rules above apply.

Used brewing equipment cannot be returned unless it is defective. If equipment arrives damaged or appears defective, contact us within 14 days. Depending on the product and the nature of the problem, we may provide a replacement, issue a refund, or assist with a manufacturer’s warranty claim.

Manufacturer warranties may have separate requirements and time limits.

Exchanges

Eligible apparel and merchandise may be exchanged for a different size or color, subject to availability. The customer is responsible for return shipping when the exchange is based on personal preference.

Subscription Orders

Subscription changes, skips, and cancellations apply only to future orders that have not entered processing.

Please make any changes before your next scheduled order date. Once a subscription order has entered processing, it generally cannot be canceled or refunded solely because the subscription was not changed, skipped, or canceled in time.

If you contact us immediately, we will do our best to help, but we cannot guarantee that an order can be stopped once fulfillment has begun.

Subscription orders remain covered by this policy for damaged, incorrect, missing, or quality-related products.

Order Changes and Cancellations

We begin processing orders quickly so your coffee arrives fresh. If you need to change or cancel an order, email info@tagcoffee.com as soon as possible.

We will do our best to accommodate the request, but changes and cancellations are not guaranteed after an order has entered fulfillment.

Delivery Problems

If tracking shows that an order was delivered but you cannot locate it, please check the delivery address, household members, neighbors, and nearby delivery locations. Carriers sometimes mark packages as delivered before they arrive, so please allow up to two business days before contacting us.

We will review unresolved delivery problems individually and help with a carrier claim when appropriate.

Tag Coffee cannot guarantee a refund or replacement for packages affected by an incorrect or incomplete customer-provided address, refusal of delivery, failure to retrieve a package, or theft after confirmed delivery. If an order is returned to us because of an address problem, additional shipping charges may apply before it can be resent.

Purchases From Other Retailers

This policy applies only to purchases made directly through tagcoffee.com.

If you purchased a Tag Coffee product from a grocery store, café, marketplace, or other third-party retailer, please contact that seller regarding a return or refund under its policy.

You are still welcome to contact us about a product-quality concern so we can learn more and help where possible.

Wholesale purchases are governed by the applicable wholesale agreement or arrangement. Wholesale customers should contact their Tag Coffee representative.

Refunds

Approved refunds will be issued to the original payment method for the amount actually paid after discounts, plus any applicable sales tax.

Original shipping and expedited-delivery charges are nonrefundable unless the entire order is refunded because of our error or another problem covered by this policy. Replacement shipping for an approved damaged, defective, or incorrect item will be provided at no charge.

Please allow 5 to 10 business days for an approved refund to appear on your account. Your bank or card issuer may require additional processing time.

Contact Us

For help with an order, email info@tagcoffee.com or use our Contact Us page.

Please include your order number whenever possible so we can help you promptly.

Nothing in this policy limits any rights available under applicable law.

Last updated: September 14, 2026